Background
In the cooperation with German OEM B, the enterprise faced a serious challenge: despite having obtained the customer specific requirements (CSR) document, customer satisfaction was seriously damaged due to the lack of in-depth understanding and effective implementation of CSR . How to comprehensively identify CSR , interface them with the existing management system, and effectively implement them has become a major challenge.
Coaching Ideas
We borrowed the classic “PDCA” idea, starting from the “C-heck” into the current situation, and implemented the coaching through gap analysis, authoritative training, process construction, real-life exercises and final review. This approach ensures effective management and optimization of the entire process from current situation assessment to actual improvement.
Coaching Highlights
The consultants are deeply engaged in the German automotive industry and well versed in the CSRof the three major German OEMs, integrating theory and practice.
The consultant analyzes and visualizes the CSRs one by one, so that the learning process is no longer “obscure and difficult to understand”.
Under the premise of maintaining the existing management framework, CSR are related to each other, so as to avoid falling into the strange circle of “adding a lot of work”.
Mentoring Achievements
In two months, with the joint efforts of both parties, the following expected goals were achieved:
The result of VDA 6.3-2023 P2-P7 process audit carried out in conjunction with the CSR of Client B was upgraded from C grade to B grade at the initial stage.
Help the company deeply understand B customer CSR, involving change management, risk analysis, failure analysis, requalification, production process and product approval, spare parts management, etc., covering more than 50 people in 6 departments.
Open up the connection between CSR and internal management system, and ensure long-term effective implementation in terms of process and system.
Teach a set of CSR management methods.
If you want to be professionally and efficiently coached and empowered in the process of applying VDA standards, please feel free to get in touch with us, and let's work hand in hand to achieve a win-win situation.